Gilytics (www.gilytics.com) is transforming how energy, telecom, and transport infrastructure is designed. Our cutting-edge cloud platform automates routing, design, and analysis for everything from power lines to hydrogen networks.

We’ve earned international recognition and continue pushing the limits to deliver unmatched value to our clients.

Our goal? To be the standard for automated infrastructure design and make planning more transparent, digital, and accessible.

We’re looking for a Customer Success Manager to join our growing international team. If you’re passionate about customer relationships in the energy sector and love bridging teams to drive innovation, we want you!

Responsibilities

Understand our role in the industry

• Shape the Next Generation of Infrastructure: Master the complexities of linear infrastructure planning, collaborating with the Gilytics team and our customers to drive transformative change.
• Become a Visionary Connector: Engage with industry leaders at key events, translating their needs into innovative solutions that redefine infrastructure planning.
• Create a Dynamic Customer Partnership: Develop a strategic customer engagement model that fosters continuous collaboration and empowers our customers to achieve their vision.

Serve our customers

• Accelerate Customer Onboarding: plan and execute software roll-outs for new customers, ensuring a smooth onboarding experience.
• Foster Product Adoption Through Expert Training: conduct regular training sessions and provide updates on new product features to our customers.
• Lead Problem-Solving Workshops: organize workshops for customers focused on use cases and best practices, collaborating with the technical team to address specific challenges.
• Build a Dynamic Customer Community: Design and execute engaging customer events, fostering collaboration and knowledge exchange.
• Architect Future-Proof Solutions: Identify customer pain points and design seamless product integrations that drive efficiency and innovation.
• Be the Customer's Strategic Partner: identify customers’ needs and create a vision of how our product integrates into processes and existing IT landscapes.
• Translate Vision into Reality: Advocate for customers and resolve customer issues with the help of Gilytics product development team
• Connect the Innovation Dots: Bridge the gap between sales, customers, and product development, ensuring a cohesive and dynamic innovation cycle
• Ignite Continuous Engagement: keep clients engaged and regularly using Gilytics products

Be a strong member of the team

• Champion Customer Priorities: Manage and prioritize requests with laser focus, collaborating with product development to deliver rapid solutions.
• Drive Strategic Revenue Expansion: Identify upselling opportunities and ensure seamless subscription renewals, maximizing customer lifetime value .
• Be the customer support champion: Optimize the customer support process for efficient handling of inquiries and ongoing improvement of customer experience.
• Pioneer Customer Success Metrics: Define and measure key performance indicators, shaping the future of customer engagement at Gilytics.
• Empower Sales & Marketing with Product Expertise: Educate and support the Marketing and Sales Team to ensure product related customer communication can be completed in an efficient and timely manner.
• Team Building: Travel to meet with the team in our office in Valencia.

Qualifications

• Master in geoinformatics, environmental engineering, civil engineering or similar field.
• Experience in land management, spatial and environmental planning of energy infrastructure with GIS.
• 5+ years professional work experience in international B2B customer relationship management and/or product management.
• Excel in project management, requirements analysis, and conceptual system design, driving impactful results.
• Thrive in diverse, cross-cultural environments, bringing a global perspective to our team.
• Possess exceptional communication and organizational skills, driving clarity and collaboration.
• Drive Data-Driven Decisions: Demonstrate meticulous attention to detail and a knack for analytical thinking.
• Be a highly motivated learner, eager to master new technologies in the dynamic energy sector
• Familiar with the Agile/SCRUM methodology.
• English proficiency, fluent in German (native proficiency), knowledge of other languages is a plus.

What we offer

• Pioneer the Future of Energy: Directly impact the global energy transition, shaping the future with disruptive technology.
• Accelerate Your Career by Changing the Energy World: Join a fast-paced, impact-driven tech startup and grow alongside a highly motivated team.
• Work Where You Thrive: Choose the flexibility of remote work within Germany or join our vibrant team on-site.
• Experience True Work-Life Agility and a Culture of Innovation: Enjoy flexible working hours and a dynamic, friendly, and agile culture.
• Your Ideas Matter: Enjoy a high level of autonomy and a direct influence on key decisions.
• Corporate laptop and smartphone are provided.

We are always interested in talents' application for positions as software developers, project managers, GIS data analysts, business developers, marketing, for internship, junior and senior positions.

If you are interested and motivated in working in the energy field and to personally experience how important and critical is the role of our clients in making the Earth a better place and how much efforts they put to reduce the impact on the environment, don't hesitate to send us your CV and motivation letter explaining us why you would like to work at Gilytics! We don't bite anyone...